From Late-Night Shoppers to All-Time Fans
We’ve Got Retention on Lock
We build strategies that keep your customers coming back, turning every interaction into an opportunity for deeper connection and loyalty.
Keep Them Coming Back
Our services include:
CUSTOMER JOURNEY MAPPING
We’ll map out the full customer journey to find the exact right moments to engage, surprise, and delight—all while keeping your brand at the center of the conversation.
EMAIL & SMS CAMPAIGNS
We create data-driven campaigns that will grab your customers’ attention at any stage, whether they’re just hearing about your brand for the first time or they’re a loyal repeat customer.
PERSONALIZATION STRATEGIES
From tailored product recommendations to personalized offers, we use what we know about your customer to make every interaction feel like it was designed just for them. (Because it was.)
CHURN ANALYSIS & WIN-BACK CAMPAIGNS
We identify why some customers might hit “unsubscribe,” and we build strategies to bring them back.
Is This Service for You?
You’ve got great products, but struggle to keep customers engaged after their first purchase.
You want to increase repeat purchase rates and boost customer lifetime value.
You’re looking for email and SMS campaigns that feel less like spam and more like a conversation.
You’re ready to understand why customers leave and develop strategies to win them back.
Let’s build a plan that keeps your customers coming back for more.
APPLY TO WORK WITH US
Retention & Lifecycle Strategies That Build Loyalty
Our retention and lifecycle strategies are all about turning one-time buyers into lifelong fans. We focus on understanding what keeps your customers engaged and coming back, using data and personalized touchpoints to build relationships that last. Here’s what you can expect from our services:
Jess and the team not only helped us identify the key drop-off points but also created targeted win-back campaigns that have been incredibly effective. Their expertise in crafting tailored retention strategies has been a game-changer for us, boosting our customer lifetime value and bringing back customers we thought were lost for good.
"Before working with Open Late Collective, we struggled to understand why our customers weren’t coming back."
They dug deep into our customer data, creating personalized email and SMS campaigns that felt like genuine conversations. Since partnering with them, our repeat purchase rate has skyrocketed, and our customers feel more connected to our brand than ever before. If you want to turn first-time buyers into lifelong fans, they’re the team you need.
"Working with Jess and the Open Late Collective team completely transformed our customer retention."
Ready to Turn Customers into Lifelong Fans?
Don’t let valuable customers slip away. Let’s create a retention strategy that keeps them engaged, excited, and coming back for more.
Get started today and build loyalty that lasts..
